Success in any industry relies on relationships: with co-workers, clients, suppliers or investors. When you are polite and considerate in dealing with others, you’re more likely to create engaging, productive and long-term business relationships. This is why a knowledge of business etiquette is vital. This workshop will introduce participants to the principles of building and maintaining professional relationships, as well as providing practical guidance for typical workplace situations.
Quickly construct business documents that save time and money. This course provides you with tips for error free, plain English communications that will enhance your message – not bury it!
All around us, technologies, processes, people, ideas and methods constantly change and evolve, affecting the way we perform daily tasks and live our lives. This workshop will give you the tools to implement changes more smoothly and ensure they are better accepted, and will also help you to manage your reactions to change.
In the past few decades, psychologists and business people alike have discovered that successful problem solvers tend to use the same type of process to identify and implement the solutions to their problems. This process works for any kind of problem, large or small. This workshop gives participants an overview of the entire creative problem-solving process, as well as key problem-solving tools that can be used every day.
Each and every one of us serves customers, whether we realise it or not, either on the frontline of a company, or supporting other staff. This one day course will help you develop skills in customer service to assist you in satisfying the customers and clients who rely on you for products and services.
For the better part of every day, you are communicating to and with others. Whether it’s the speech you deliver in the boardroom, the level of attention you give your spouse when they are talking to you, or the look that you give to the cat, it all means something. This workshop will help you understand the mechanics and methods of communication and how to make the most of them.
Leadership is influencing and inspiring others to do what needs to be done. In this course we consider how we can all develop our leadership and influencing skills, from assessing our current abilities and leadership style, to creating and sharing a vision that others will buy into.
This one-day course introduces new managers to the key abilities required for good management. Managers are responsible for monitoring and improving staff performance, motivating staff to reach individual, team and organisational goals, and leading staff through times of change and uncertainty. A good manager is a mentor, coach and role model; someone with high self-awareness and an understanding and appreciation of the differences in others in order to bring out the best in individuals and teams.
Although people often think of boardrooms, suits, and million dollar deals when they hear the word “negotiation,” the truth is that we negotiate all the time – with our family, friends, colleagues and manager, as well as with our clients and suppliers. This course will give you an understanding of the phases of negotiation, tools to use during a negotiation, and ways to find win-win solutions.
Mastering the skills of public speaking can be a great ego booster, not to mention a huge benefit to your career. This workshop will give you some valuable public speaking skills, including in-depth information on developing an engaging program and how to deliver your presentation with power.
Project Management is a skill that more and more people need to acquire and use in their jobs. This course is designed to get you up and running. You will look at defining a project’s scope, developing and resourcing the plan, identifying risks and managing the project. Contains an overview of MS Project software.
Feeling swamped with your workload and under pressure to do more. This practical workshop provides you with techniques to become more productive in all aspects of your life. From setting your priorities through to managing interruptions – Learn to control your time don’t let your time control you.
Stress Management Training Courses
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