Negotiation Skills

Overview

Negotiation is a critical skill for reaching agreements, resolving conflict, and
building long-term relationships. This course equips participants with practical tools and strategies to prepare, conduct, and close negotiations with confidence. Participants will learn how to create win–win outcomes and manage challenging negotiation scenarios.

Content

• Principles and stages of negotiation

• Preparing effectively for negotiation discussions

• Identifying interests versus positions

• Strategies for creating win–win outcomes

• Building rapport and trust in negotiations

• Handling objections and difficult tactics

• Closing and following through on agreements

• Role-play scenarios and case studies