Negotiation Skills Training

Duration: One Day

This Course is On-Demand

This course is available on demand and requires members interest before it can be scheduled. Simply fill out the form, and our team will get in touch to arrange the details and confirm a suitable schedule. We’re here to make your learning experience as convenient as possible!

Negotiation Skills Training

Target Audience & Purpose

This course is for anyone who would like better negotiation skills, either for work or for life in general.

Overview

We negotiate all the time – with family and friends, as well as colleagues, managers, clients and suppliers. This course explains the phases of negotiation, tools to use, and ways to find win-win solutions.

Course Inclusions

  • Comprehensive learning materials incl. exercise files
  • Post course telephone support
  • ‘Certificate of Attendance’ on completion of course

Learning Outcomes

By the end of this course, you will be able to:

  • Understand the basic types of negotiations, the phases of negotiations, and the skills needed for successful negotiating
  • Understand and apply basic negotiating concepts
  • Lay the groundwork for negotiation
  • Identify what information to share and what to keep to yourself
  • Understand basic bargaining techniques
  • Apply strategies for identifying mutual gain
  • Understand how to reach consensus and set the terms of agreement
  • Deal with personal attacks and other difficult issues

Negotiation Skills Training – Course Outline

Understanding negotiation
In this module we consider the two basic types and the three phases of negotiation, as well as the skills you need.

Being prepared
Prior to negotiating, you need to define what you hope to achieve and what you’ll settle for – and what you won’t. You also need to prepare yourself personally. We look at how to establish your bargaining position and how to create a negotiating framework.

Exchanging information
This is the first phase in a negotiation. Learn how to state your position in a non-confrontational way and how much to reveal.

Bargaining
This is the heart of the negotiation process. This module explains what to expect and how to deal with an impasse. It also describes common bargaining techniques used by experienced negotiators.

Mutual gain
In this module we focus on interests (needs) over positions (wants) – a key strategy in achieving a win-win outcome.

Closing
In this module show how to bring different ideas to a mutually agreed conclusion and how to formalise the agreement.

Dealing with difficult issues
Some people don’t play fair. In this module we explore how to prepare for the possibility that someone will try to bend the rules.