Assertiveness in Action (PM)

Overview

Assertiveness is the ability to express yourself with confidence and respect. This course helps participants communicate their needs, opinions, and boundaries without aggression or passivity. By practising assertive techniques, participants will build self-confidence, strengthen workplace relationships, and achieve more positive outcomes in interactions.

Content

• The difference between passive, aggressive, and assertive communication
• Recognising and expressing your rights respectfully
• Verbal and non-verbal techniques for assertiveness
• Saying “no” with confidence and courtesy
• Handling criticism and giving feedback assertively
• Managing difficult conversations with respect
• Building self-confidence through assertive practice
• Role-plays and real-life scenarios